Full payment of booking is payable on arrival (less any deposit paid).
Payment can be made by debit or credit card (Visa, MasterCard, Maestro).Payment by cheque is by prior arrangement and must be received 10 days before your arrival.
Details of a valid Credit/Debit Card are required to secure a booking (Prices quoted cannot be used with any other offer).
Bookings may be cancelled at any point prior to the day of arrival. Bookings made direct with us (e.g. by telephone or email), or online through our website at www.kethlahouse.co.uk, may be cancelled by sending an email to us at stay@kethlahouse.co.uk or by recorded delivery letter to the address below. We do not accept cancellations over the phone. Bookings made through online travel agents (e.g. booking.com, expedia.com) MUST be cancelled via your account with those agents. We are unable to cancel bookings made through online travel agents on your behalf, and emails and phone messages sent to us to request a cancellation of such bookings do not constitute a valid cancellation for the purposes of this policy.
We operate a 14-day cancellation policy.A full refund will be provided for cancellations received with more than 14 days' notice (i.e. up to 23.59 on the 15th day prior to the day of your arrival). For cancellations made with a notice of 14 days or less a charge equal to the full cost of your booking will be levied. A charge equivalent to the full cost of your original booking will also be due where no cancellation is received (no-show).
When credit or debit card details are held on file for a booking agency or an individual we will levy charges as above against that card. Where no card details are held we will issue a written invoice for payment to your recorded email or postal address.
Individuals will be sent written confirmation of cancellation and informed of any incurred charges.
Curtailment & Absence of Stay
Check in - 14:30 hrs to 18:00 hrs.With prior arrangement we will attempt to accommodate individuals requiring earlier/later check in times but this is at the discretion of the Proprietors and cannot be guaranteed.Arrivals after 23:30 hours will not be accepted.
Check out. To enable rooms to be cleaned for other guests, we request that rooms are vacated by 10:30 hrs on the day of departure (provision is available for left luggage).
We have limited car-parking facilities.While we will attempt to satisfy individual needs, we cannot guarantee parking spaces.Kethla House accepts no responsibility for vehicles, or their contents, parked on the premises and cars are parked entirely at the owners risk.
Only the stated number of people are allowed to stay in the booked room; i.e. double en-suite rooms are for two people.Children are very welcome, however they must be booked into one of the family rooms available.Family rooms are provided on the basis of a maximum of two adults, additional adults in those rooms are at the proprietors’ discretion and are subject to a surcharge of £30 per person.
In the interests of Health & Safety, we do not accept pets with the exception of guide dogs.
As per the Smokefree Regulations 2007 it is illegal to smoke on these premises.Individuals who break the law may face legal action and will be charged for additional cleaning and evicted from the premises.In such cases we will not provide a refund for any accommodation days lost.
Unregistered Visitors are only allowed into the Guest House with the owners’ consent.Any Guest disregarding this will be charged an additional £30.00 for their unauthorised visitor and may be asked to leave.In such cases we will not provide a refund for any accommodation days lost.
Damage to Property
Fish & Chips, takeaways or hot food of any kind are NOT ALLOWED on the premises.We respectfully request that any alcohol is consumed in moderation.Any damage to the property caused by guests, or their associates during their stay, must be paid for in full.
Noise & Disturbance at Night
Please show consideration for other guests when using mobile phones, PCs, TVs or radios etc., either very early in the morning or late at night.We respectfully request that all guests keep noise to a minimum when returning late to, and once in, their rooms.If complaints arise, you may be asked to leave.In such cases we will not provide a refund for any accommodation days lost.
Any person arriving at the accommodation under the influence of alcohol will not be accepted.Any inappropriate or threatening behaviour may result in the individual/s being evicted from the premises.In such cases we will not provide a refund for any accommodation days lost.
Any bookings for three or more rooms must be done in person over the telephone and will not be accepted via the on-line booking system.
Please note; In order to maintain our quiet family atmosphere we do not accept bookings for Stag or Hen Nights.